WHAT TO LOOK FOR WHEN CHOOSING TRANSCRIPTION SERVICES
Transcription services vary. Many specialize in one type of transcription, while others specialize in specific industries, subject matter, languages or even accents. However, there are a few features that the best transcription services all have in common:
1. A COMMITMENT TO QUALITY
Quality is the number one concern when it comes to transcription. This includes not simply providing a clearly formatted and legible document, but also the accuracy of the content itself. Many clients are transcribing sensitive, important information such as legal reports, medical information, and boardroom summaries. Mistakes are simply unacceptable.
2. THOUGHTFULLY DEPLOYED TECHNOLOGY
How a transcription service transcribes material plays a huge role in the final outcome. Machine-driven audio transcription software is on the rise and offers a tantalizing alternative to human transcriptionists. It’s often faster, cheaper, and produces more uniform results. However, the breadth of the English language (and its many accents!) continues to challenge this emerging technology.
To illustrate this, consider that Microsoft has been experimenting with using artificial intelligence for transcription for at least two years. However, even its sophisticated computer brain still can’t produce fewer errors than a trained team of humans.
We recommend that clients look for a service which is technologically aware but doesn’t let new-fangled machines replace human proficiency.