best transcription service features

WHAT TO LOOK FOR WHEN CHOOSING TRANSCRIPTION SERVICES

Transcription services vary. Many specialize in one type of transcription,​ while others specialize in specific industries,​ subject matter,​ languages or even accents. However,​ there are a few features that the best transcription services all have in common:

1. A COMMITMENT TO QUALITY

Quality is the number one concern when it comes to transcription. This includes not simply providing a clearly formatted and legible document,​ but also the accuracy of the content itself. Many clients are transcribing sensitive,​ important information such as legal reports,​ medical information,​ and boardroom summaries. Mistakes are simply unacceptable.

2. THOUGHTFULLY DEPLOYED TECHNOLOGY

How a transcription service transcribes material plays a huge role in the final outcome. Machine-driven audio transcription software is on the rise and offers a tantalizing alternative to human transcriptionists. It’s often faster,​ cheaper,​ and produces more uniform results. However,​ the breadth of the English language (and its many accents!) continues to challenge this emerging technology.

To illustrate this,​ consider that Microsoft has been experimenting with using artificial intelligence for transcription for at least two years. However,​ even its sophisticated computer brain still can’t produce fewer errors than a trained team of humans.

We recommend that clients look for a service which is technologically aware but doesn’t let new-fangled machines replace human proficiency.

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