Mags Jackson, one of our stellar Operations Managers, recently received a Way With Words’ certificate acknowledging her “extraordinary effort and time dedicated to superb service”.
What do these four men have in common? Well, perhaps we should ask a slightly different question in order to clarify what we are trying to say: Do you remember A Few Good Men, a Rob Reiner movie stacked with stars like Tom Cruise, Jack Nicholson, Kevin Bacon and Keifer Sutherland?
A Few Good Men is a memorable movie about developing and sustaining remarkable integrity and character – honour, boldness, responsibility, respect — a movie worth seeing twice if you’ve only seen it once!
Transcribing is by no means an easy job, though is does get easier with time. It takes dedication, a desire to learn, and a great deal practise and time. Sue Shackles is one of Way With Words’ top transcribers, highly regarded for her top quality transcribing, her ability to turn over high volumes, and her ability to maintain a pleasant disposition while she does that! Sue agreed to an interview with us during which she shared what she has learned and implemented to help in her transcription ‘battles’.
The success of a business is largely dependent on the quality of service provided to its clients and great customer service. Price, location, product or service will only get you so far. Therefore, it is essential, no, in fact, it’s an absolute requirement, that companies deliver the best possible service to their clients.